Refund & Cancellation Policy
At Crib Surfer, we aim to provide a smooth and hassle-free booking experience. This Refund & Cancellation Policy explains how cancellations, refunds, and changes to bookings are handled.
1. Cancellation Policy
Guests may cancel their booking up to 2 days before the scheduled check-in date to be eligible for a full refund.
Cancellations made less than 2 days before check-in may not be eligible for a refund.
To cancel your booking, please use our contact Page or email us at hello@cribsurfer.com
2. Refund Policy
Refund requests submitted at least 2 days prior to the booking date will be processed within 5–7 business days to the original payment method.
Refunds for cancellations less than 2 days before check-in are subject to discretion and may not be provided.
3. Changes to Bookings
If you need to change your check-in or check-out dates, please contact us as soon as possible.
Changes are subject to availability.
Any price difference due to date changes will be communicated and must be approved before confirming the new dates.
4. No-Show Policy
Guests who do not arrive on the check-in date without prior notice will be considered a no-show.
No refunds will be issued for no-shows.
5. Contact for Refunds
To request a cancellation or refund, please contact us via:
Email: hello@cribsurfer.com
6. Changes to This Policy
Crib Surfer may update this Refund & Cancellation Policy from time to time. All changes will be posted on this page with an updated date.